FAQs & TROUBLESHOOTING

My Sliders are getting jammed!  What can I do?

If you bought a Giffin Grip Mini™ prior to 2024, you may need to install a “Bumper Stop”.  This fixes the main jamming issue.  Order a Bumper Stop free of charge here and use the discount codes: BSP1 & FreeShip

Another reason your sliders may get jammed is the buildup of dust, clay, or other debris. We recommend cleaning both the sliders and tracks regularly to ensure smooth operation.

 

Can I use a Giffin Grip Mini™ if I don't have Bat Pin holes?

No. The Giffin Grip Mini only works with potter wheels that have bat pins located 10” apart (standard dimension). However, it can connect to both Imperial and Metric screw sizes and has a smaller set of holes to accommodate the Shimpo Aspire.

 

My Button Lock isn't working, do I need a replacement?

If your Button Lock is slipping or getting stuck we are happy to send a replacement!  Order a Button Lock free of charge here and use the discount codes: MBL1 & FreeShip 

What is the difference between the Giffin Grip Mini™ and the Giffin Grip Model 10®?

The Giffin Grip Mini™ is our latest rendition of the tried and true tool.  It is much thinner which means the trimmings stay in the splash pan; it attaches to bat pins making it ready to go right out of the box; and it will center and hold tiny pieces as small as a wine cork!  The only disadvantage of the Giffin Grip Mini™ is that the largest pieces it can hold are 9.5” (24 cm) in diameter

 

Is there a Giffin Grip Guarantee?

Yes! We stand by our 90 day money-back guarantee and 10 years free replacement on parts that wear out or break in normal studio use.

I lost my instructions manual, can I get a new copy?

Soon we will have a version online but for now, please email us to request this form!

How do I know this is the Authentic Giffin Grip?

Authentic Giffin Grip products will have our company name, logo and patent information printed into the plastic. Typically these markings can be found on the underside of the products.

I saw that there’s a Registration Form in my new Giffin Grip box. Can I fill that out online?

The good news is that your Giffin Grip is backed by our 90 day money-back guarantee and 10 years free replacement on parts that wear out or break in normal studio use – even if you never fill out your registration. That said, we love to hear what customers think of our tools and how you use them. Soon we will have an online registration but for now, please email us to request this form!